your information
Privacy Policy
Last updated: September 18, 2026
Information we collect
We collect information you choose to provide when you place an order, create an account, contact the studio, request a custom piece, or submit a review. This may include your name, email address, shipping and billing details, order information, and the contents of your message.
How we use information
We use your information to process and deliver orders, communicate about purchases and enquiries, provide customer support, prevent fraud, maintain the website, and meet legal or accounting obligations. We do not sell or rent personal information.
Payments and service providers
Payment details are handled by the payment provider shown at checkout and are not stored directly by Kimberley Deane. We may share only the information needed with trusted providers that help operate the shop, process payments, host data, deliver orders, and maintain website security. Those providers handle information under their own privacy terms.
Cookies and website data
The website may use essential cookies or similar technologies to keep accounts secure, remember selections, and operate the shopping experience. Basic technical information, such as browser type, device type, pages visited, and approximate location, may be processed to keep the site reliable and understand general usage.
Retention and security
We retain information only for as long as reasonably needed to provide the service, keep required business records, resolve disputes, and comply with legal obligations. Reasonable safeguards are used to protect personal information, but no online service can guarantee absolute security.
Your choices
You may ask to access, correct, or delete personal information held about you, subject to records we are legally required to retain. You may also ask questions about how your information is used.
Children's privacy
This shop is intended for customers who can legally make a purchase. We do not knowingly collect personal information from children.
Contact
For privacy questions or requests, please use the contact form. To help us find your information, include the email address used for your order or enquiry.
This policy may be updated as the shop or its service providers change. The date at the top shows the latest revision.